1. What is meant by “Experience Economy”? Give example.

2. Explain Service Dominant (S-D) Logic with an example.

3. Write any 4 axioms in S-D Logic.

4. List all the characteristics of Service Operations

5. Explain how customer participation in service operations result in ‘complexity’.

6. Write about the consequences of simultaneity in service operations.

7. All service operations are ‘perishable’ – Justify.

8. Why service operations considered as ‘heterogeneous’?

9. Why service operations cannot be owned or stored?

10. Explain how service operations complexity affects various outcomes.

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