1. What are the important characteristics of Pre-Industrial economy?

2. What are the important characteristics of Industrial economy?

3. What are the important characteristics of Post-Industrial economy?

4. Briefly explain any two Innovations in Services sector.

5. If you own a Ticket Booking Service business, identify the kind of customer participation that is possible in this business.

6. What is "Service Package"? Give one example.

7. Analyze which delivery processes are possible for a Banking Service Business.

8. List any two benefits of "Grouping by Delivery Processes".

9. What is the influence of "Service Encounters"?

10. "In Post Industrial economy, there is a Decline in Manufacturing'": How is this possible?

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